Refund Policy

This Refund Policy is part of our Terms of Service. It explains when you can receive a refund of the $79 you paid for the With Purpose personalized PDF Report (“the Report”), how to request one, and what we will and will not refund.

This policy is offered in addition to, not instead of, your statutory consumer rights under EU and Lithuanian law where they apply.

The short version

We offer a conditional 14-day refund of $79.

The condition is: you must email us within 14 days of receiving the Report and explain, in writing and with at least one specific example, what about the Report did not work for you.

We will issue the refund within 7 business days of receiving a qualifying refund request.

We do not refund based on a change of mind alone. The Price covers significant human review time, and the conditional refund exists so we can learn from problems rather than process them silently.

Why a conditional refund

To be transparent: most digital products either offer a no-questions-asked refund (which gets gamed) or offer no refund (which feels predatory). We chose a third path.

The Report is the result of:

• A 28-question survey processed against a multi-instrument scoring system
• An AI-drafted document of roughly 30 pages
• Personal review by Adam against a 12-criterion rubric, taking 30–60 minutes per Report
• A signed-off PDF emailed to you

This is more human work than typical $79 digital products. The conditional refund means we’ll refund you fully if there’s a real problem we should fix — but we ask you to help us improve by telling us what went wrong.

What qualifies for a refund

We will issue a full refund of $79 if:

• The Report has not yet been delivered, regardless of reason
• The Report was delivered, but contains a factual error you can identify (e.g., a recommended vendor that doesn’t exist, a price that’s wildly wrong, a regulatory claim that’s incorrect for your country)
• The Report does not match the survey responses you submitted in a meaningful way (e.g., you indicated <3 hours per week and got a recommendation requiring 20+)
• The recommendation feels generic — not tailored to your specific deep-knowledge or hobbies as you described them in the survey
• You have a documented disability or accessibility need that the Report fails to accommodate, despite reasonable effort
• The recommendation is genuinely inappropriate for your country (e.g., a Lithuanian-only entity recommended for a US customer)

In all cases, we ask for at least one specific example so we can fix the underlying issue for future customers. “It wasn’t useful” is not enough; “the recommended Etsy strategy ignored that I said I have no audience” is.

What does not qualify for a refund

The following are not grounds for refund:

• “I changed my mind” — without a specific issue
• “I didn’t like the recommended business” — when the recommendation matches the survey
• “I won’t actually do any of this” — execution is your choice
• “I expected something different” — without naming what was missing
• The recommendation didn’t promise income, and you didn’t earn money
• More than 14 days have passed since delivery
• You purchased the Report multiple times accidentally (we will refund duplicates without question; that’s different from a regular refund)

We are not legally required to refund customers who have received the full Report and can identify no specific defect. We aim to be reasonable, but we do not pretend the Report is risk-free.

How to request a refund

Email adam@withpurpo.se with:

1. The email address you used to purchase
2. The date you received the Report
3. A short description (one paragraph is plenty) of what didn’t work, with at least one specific example

You don’t need to be polished or formal. Plain prose is fine.

We will respond within 3 business days of receipt to confirm the refund or to ask one or two clarifying questions. We will not interrogate you. We will not try to talk you out of it. We will fix what’s fixable for the next customer.

When refunds are issued

If your refund is approved:

• We initiate the refund through Stripe within 7 business days of approval
• The refund typically appears on your card statement within 5–10 business days of initiation, depending on your card issuer
• The refund is for the full $79 paid, less any currency conversion or international transaction fees imposed by your bank (which we cannot recover)
• We will send you a confirmation email when the refund is initiated

If your refund is declined, we will explain in writing why, and what (if anything) we can offer instead — for example, a corrected Report, or a substantive edit of a specific section.

EU statutory withdrawal rights

If you are a consumer resident in the European Union, you would normally have a 14-day right of withdrawal under the EU Consumer Rights Directive (Article 9), allowing you to cancel a digital purchase within 14 days without giving a reason.

However, under Article 16(m) of the Directive, this right does not apply to digital content that is delivered immediately upon performance of the contract, where you have given prior express consent and acknowledgment that you lose your right of withdrawal.

When you check the consent box at email capture before paying, you are giving express consent that the Report will be delivered as digital content immediately after Adam’s review (typically within 24–72 hours), and you acknowledge that, by doing so, you waive your statutory 14-day right of withdrawal under EU law.

However, our conditional 14-day refund described in this policy is offered voluntarily, in addition to your statutory rights, and gives you a real path to a refund based on quality concerns. You retain all other statutory consumer rights (e.g., rights related to defective products, misleading advertising, etc.).

Disputes

If you believe we have unfairly declined a refund, you may:

1. Reply to our decline email and ask us to reconsider — we genuinely will
2. Lodge a complaint with the State Consumer Rights Protection Authority of Lithuania at https://vvtat.lt
3. Use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr
4. Initiate a chargeback through your card issuer (we do not recommend this as a first step — it’s designed for fraud, not for product disputes — but it is your right)

We strongly prefer to resolve disagreements directly. Email almost always works. We are a small operation; you will hear back from a human (Adam).

Contact

MB AI Konsultacijos
Ulonų g. 1-37, LT-08240 Vilnius, Lithuania
Company code: 306436438
Email: adam@withpurpo.se

This Refund Policy is not a substitute for personalized legal advice. For matters specific to your situation, consult a licensed attorney in your jurisdiction.